Shipping and returns
*Note: Due to COVID-19 restrictions, orders will arrive later than expected. Please allow 3-7 additional days for your order to arrive.
Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, ensuring that we provide the highest levels of responsiveness to you at all times.
The time frame for order delivery is divided into two parts:
Processing time: Order verification, quality check, and packaging. All orders are sent to the fulfillment center for dispatch within 72 hours (BUSINESS DAYS) after the order is placed.
Shipping time: 10-25 days. This refers to the time that takes for items to be shipped from our fulfillment center to the destination. At the moment, we are experiencing some delays in our orders and our office is full. Please expect your order to arrive later than usual. This is a main reason why we are offering free shipping.
We offer free shipping to all our orders. We currently deliver via EMS and USPS. A tracking number will be provided via e-mail or SMS.
We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.
Returns (if applicable)
We accept return of products by mail. Customers have the right to apply for a return within 14 days after the receipt of the product.
To be eligible for a return, your item must be unused, saleable, and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Customers will only be charged once at most for shipping costs (this includes returns). However, the previous paid shipping and delivery fees are non-refundable. No restocking fee will be charged to the consumers for the return of a product.
Assuming you return your purchase within 14 days from receipt, to be eligible for a return:
- Product must be in brand new condition, unused/unworn and it its original packaging.
- Product packaging must be intact and returned to us in an appropriate shipping container.
- Product must be returned to the return facility address provided by our customer service.
Please return the products to the following Return Address:
444 Alaska Avenue
Torrance, CA 90503
For reasons of health protection, sanitary and hygiene, unless they are faulty, we cannot offer refunds on our products unless they are returned within 30 days from the time you made your purchase, new, unused/unworn, and intact in their original packaging. Due to health protection or hygiene reasons, return of our product is not suitable after it has been unsealed or the packaging opened because resale or reuse of our product is impossible.
To ensure the quick processing of your return please confirm the return facility address with our customer service at firstname.lastname@example.org and provide us with the tracking number. All products must be returned to the return facility address confirmed by our customer service agent, otherwise we may reject your return. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Return will be processed within 30 days upon receipt of the returned item at the returns facility. Once the return has been processed, we will also notify you of the approval or rejection of your return.
Approved returns may be refunded or exchanged. If you need to exchange your purchase for the same item or you want to request for a refund send us an email at email@example.com. Approved refund will be issued to the same payment method used for the order. For orders made by credit card, the amount to be refunded will be visible on the next bank statement of the card. The time of processing may vary depending on the issuing company of the credit card, this time generally takes up to 45 working days. Refund of orders made by bank transfer will be completed on the original bank account within 48 hours from issuance of credit note and only after receiving the bank details from customers. Refund is made on the same currency of the original order. Possible difference in the refunded amount may depend on variations of the currency exchange rate and will not be refunded.